Orana Software
AI-powered guest experience and digital guidebook platform for short-term rentals, hotels, and resorts.
About Orana Software
Orana Software designs, builds, and operates software for businesses that need it done properly. Their flagship product, Orana Stay, is an AI-powered guest experience and digital guidebook platform purpose-built for short-term rentals, hotels, and resorts. The platform automatically builds a complete digital guidebook in under 5 minutes from a property's existing website content, featuring AI-driven content generation, automated pre-arrival, in-stay, and post-departure messaging, an AI concierge that answers guest questions in 107 languages, and 17+ integrations with leading property management systems (including Hostaway, Guesty, RoomRaccoon, OwnerRez, Lodgify, and Cloudbeds). In addition to Orana Stay, the company develops custom business applications, system integration and automation solutions, AI-powered tools, and data platforms for hospitality businesses, as well as My Chamber Buddy for chambers of commerce. Founded in 2003, Orana operates across Australia and the United States with a small, experienced team building software they operate in production themselves.
What sets this company apart
Orana stands out by both building and operating its own production software products. Orana Stay creates AI-powered guest guidebooks automatically from existing property content in under 5 minutes — no manual setup required. It supports 107 languages with AI-driven guest communication, a 24/7 AI concierge, automated messaging across the entire guest journey, and deep integrations with major PMS platforms. The company brings the same real-production standard it applies to its own products to every client engagement.
Markets & Coverage
Supported Languages
Property Types
- HousePrimary
- Apartment
- Villa
- Condo
- B&B / Guest House
- Aparthotel / Serviced Apt
Service Characteristics
Main Features
- Multi-language support
- White-label option
- PMS integration
- Custom reporting & dashboards
- Free trial / freemium tier
Integrations & Partnerships
21 integrations and partnerships across 7 categories
Pricing Plans
Pricing information based on publicly available data. Contact vendor for exact quotes.
Free
- AI-generated guidebook
- Up to 30 local experiences
- WiFi details
- Google Maps
- 5-day weather forecast
- Book Direct & Save tab
- Monthly auto-refresh
Essentials
- Everything in Free
- PMS integration (Guesty, Hostaway, OwnerRez & more)
- Full white-label
- Custom domain
- Personalised guide
- Language auto-detection
Full Platform
- Everything in Essentials
- AI Concierge
- Unified messaging (WhatsApp, SMS, email, OTAs)
- Pre-check-in forms
- Smart upselling
- Seam smart lock integration
- Analytics
Enterprise
- Everything in Full Platform
- Volume pricing across entire portfolio
- Dedicated account manager
- Custom SLA and uptime guarantees
- Custom integrations and API access
- Brand standardisation
Reviews
4 reviews from verified users
5
4 reviews
Would recommend
Showing 4 of 4 reviews
Owner
Wonderful addition to our guest experience
What do you like most? A simple and easily accessible way for our guests to get the information they need before, during and after their stay. What do you dislike or think could be improved? Not sure - I think it's a simple and easy to use system for both guests and businesses. A great idea!
View originalOwner/Director
Easy to keep updated, and great for guests!
What do you like most? We have found that guests who download the app onto their mobile device are more self-sufficient, and don't need to contact us to ask the frequently asked questions that tourists normally do. The app fits perfectly into our budget, and assists with a contactless guest experience. The app replaces the information booklet we used to have in each room, so it is more up-to-date, and more environmentally friendly. It is incredible that guests are still able to still view the information we place in the app when they are on a plane, or travelling without mobile reception. Having the developer in Australia and timezone has been tremendous... the communication was easy and any questions we have had in the implementation phase were answered quickly, as well as suggestions for improvements were taken on board. Our business is running more efficiently with over half as many questions from guests, and an increase of guests not needing staff advice for arrival/check-in/check-out. What do you dislike or think could be improved? Nothing comes to mind - we got what we asked for, and the app has exceeded our expectations on all fronts.
View originalJames Brunt
Amazing company!
View originalJeffin Johnson
Orana Software is a powerful, modern solution for accommodation providers. Roger, who is the founder, is an amazing person to work with. Thank you for a great experience. Highly recommend!
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FAQ
Frequently Asked Questions
- Orana Software designs, builds, and operates software for businesses that need it done properly. Their flagship product, Orana Stay, is an AI-powered guest experience and digital guidebook platform purpose-built for short-term rentals, hotels, and resorts. The platform automatically builds a complete digital guidebook in under 5 minutes from a property's existing website content, featuring AI-driven content generation, automated pre-arrival, in-stay, and post-departure messaging, an AI concierge that answers guest questions in 107 languages, and 17+ integrations with leading property management systems (including Hostaway, Guesty, RoomRaccoon, OwnerRez, Lodgify, and Cloudbeds). In addition to Orana Stay, the company develops custom business applications, system integration and automation solutions, AI-powered tools, and data platforms for hospitality businesses, as well as My Chamber Buddy for chambers of commerce. Founded in 2003, Orana operates across Australia and the United States with a small, experienced team building software they operate in production themselves.
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