HiJiffy
HiJiffy è un hub di comunicazione per gli ospiti con intelligenza artificiale conversazionale per il settore alberghiero.
Informazioni su HiJiffy
HiJiffy è un hub di comunicazione per gli ospiti con intelligenza artificiale conversazionale per il settore alberghiero. La sua soluzione basata su Aplysia AI automatizza le interazioni con gli ospiti, le FAQ e i check-in digitali in oltre 130 lingue. Aiuta gli hotel a ottimizzare le operazioni, aumentare le prenotazioni dirette e incrementare le opportunità di upselling 24/7 in oltre 50 paesi.
Cosa distingue questa azienda?
HiJiffy si differenzia grazie alla sua Aplysia AI proprietaria, un motore di IA conversazionale specifico per l'ospitalità che copre l'intero percorso dell'ospite con oltre 80 integrazioni e 130 lingue. Riconosciuto dall'UNWTO come una delle aziende più innovative nel turismo globale, con 4.5/5 su HotelTechReport, 87%+ di automazione e 92% di soddisfazione CSAT.
Mercati supportati
Operativa in 50 paesi
Mercati supportati
(50)Lingue supportate
Tipi di portfolio
- AppartamentoPrimario
- Villa
- B&B / Casa per Ospiti
- Aparthotel / Apt Servito
Segmenti di mercato
- LussoPrimario
- Spiaggia e Costa
- Urbano
- Familiare
- Aziendale e Soggiorno Prolungato
Caratteristiche del prodotto
Principali funzionalità
- PMS integration
- Custom reporting & dashboards
- Guest communication templates
- Sentiment analysis
- Chatbot & virtual assistant
- 24/7 digital concierge
- Upsell & add-on delivery
- Guest satisfaction tracking
- Automated guest notifications
- Guest segmentation analytics
- Unified multi-OTA inbox
- Auto-translation for international guests
Integrazioni & Partnership
15 integrazioni e partnerships in 10 categorie
OTA e Siti di Annunci
3
Sistemi di Gestione Immobiliare
3
Motore di Prenotazione
2
Automazione
1
Comunicazione con gli Ospiti
1CRM & Lead Management
1
Gestione Reputazione e Recensioni
1
Piattaforme Operative
1Prenotazione Diretta
1
Registrazione e Screening Ospiti
1
Piani Tariffari
Informazioni sui prezzi basate su dati pubblicamente disponibili. Contatti il fornitore per preventivi esatti.
Basic
- 25 Standard FAQ topics
- 3 languages supported
- Booking flow with direct link to booking engine
- Personalised webchat widget
- Filter, Order and Assign Conversations
- Add notes to conversations
- Basic Reporting & Dashboards
- Support by Chat and Email
Pro
- Generative AI Chatbot with unlimited topics
- 132 languages supported
- Integration with Booking Engine and CRM
- Sentiment Analysis & Prioritization
- Self-learning AI capabilities
- Omnichannel Inbox with Translation
- Advanced Reporting & Dashboards
- Unlimited agents, messages, multiple properties
Premium
- AI Digital Concierge with PMS/CRM integration
- 10 Automated WhatsApp Campaigns per reservation
- Guest Requests & Tickets management
- Outbound Campaigns (proactive WhatsApp/SMS)
- Email conversation management
- Add-ons: Check-in, Upsell, Digital Keys, Reviews
Enterprise
- Custom Messaging Campaigns
- Custom FAQ topics
- Custom Channels
- Power BI Business Intelligence
- Custom Integrations
- Custom Reporting & Dashboards
- Remove 'Powered by HiJiffy' branding
Recensioni
12 recensioni da utenti verificati
4.5
12 recensioni
Consiglierebbero
Visualizzazione di 6 su 12 recensioni
Front desk from 100-199 room Branded Hotel in Lyon (France)
Good
**What do you like most?** Good communication with customers, offer a better talk and spread informations between colleagues, manage complaints and requests easily. Can share informations about the hotel. **What do you dislike or think could be improved?** Nothing, everything is already good. HiJiffy is a good Chat bot that we can manage our own way and put our own answers. Gain a lot of time.
Vedi originaleIT Administration from 200-499 room Bed & Breakfast & Inn in Funchal (Portugal)
Straightforward, easy to setup, continuous innovation and features
**What do you like most?** Hijiffy software has solved a fantastic problem at our Hotel, and has absolutely redefined our communications with clients. Organizing all the topics in one place, creating a complete knowledge database of our hotel in one accessible format, and always bringing forward the best tools for adjusting the FAQ topics, translation, and knowledge extraction from our internal documents. This is a fantastic piece of software that we are incredible excited to have in our tool arsenal. The team at Hijiffy is also incredible, they support us through all the troubles and wonderfully help us realize Hijiffy at our Hotel in the best possible way. **What do you dislike or think could be improved?** I love that the team is always looking into adding new features and keeping up with AI innovations. The latest features of OTA communications that I wanted added, actually got included.
Vedi originaleDesiree F.
The Swedish beginners :)
When the bot begin to understand the way our guest formulate themselves this will become a great soulution for our company's goal to help our guests 24/7 and increase the convertion. Pros: Easy to handle, interesting with all the statistics and great costumer service from HiJiffy. Cons: Long process before the bot understans our guests. But we are hopeful!
Vedi originaleCluster Revenue Manager from 200-499 room Branded Hotel in Al Khobar (Saudi Arabia)
Cluster Revenue Manager
**What do you like most?** help us to develop and improve guest communication and capture every opportunity to increase Revenue. Thank you so much for your support. **What do you dislike or think could be improved?** Still reviewing will keep you informed as soon as i have any queries thank you so much for your support. best regards.
Vedi originaleGeneral Manager from 100-199 room Bed & Breakfast & Inn in Sydney (Australia)
Great Tool for Independent Hotels
**What do you like most?** We love integration with our PMS MEWS, the latest AI version is awesome! The free knowledge data base is working well. **What do you dislike or think could be improved?** Add more OTA channels to your integration. We have bookin.com and Expedia integrated, be great to have more channels integrated.
Vedi originaleRevenue Manager from 50-74 room Boutique in Maastricht (Netherlands)
User friendly chatbot
**What do you like most?** The easy way to use the extranet and the setup of the chatbot, concierge and booking assistance. Keep up the good job. **What do you dislike or think could be improved?** We would like to see to have a connection with booking.com as well as with our outlook mailbox. Like we have the connection with Expedia.
Vedi originaleAlternative a HiJiffy
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FAQ
Domande Frequenti
- HiJiffy è un Hub di Comunicazione per gli Ospiti che fornisce IA conversazionale per il settore alberghiero. La sua soluzione basata su IA Aplysia automatizza le interazioni con gli ospiti, le FAQ e il check-in digitale in oltre 130 lingue, coprendo l'intero percorso dell'ospite dalla prenotazione al post-soggiorno.
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