Bookboost
Un CRM e CDP per l'ospitalità che unifica i dati degli ospiti da oltre 80 integrazioni PMS per alimentare comunicazioni personalizzate e automatizzate via email, SMS e WhatsApp.
Informazioni su Bookboost
Bookboost è un CRM e una piattaforma di messaggistica per l'ospitalità costruita su una piattaforma di dati clienti (CDP). Unifica i dati degli ospiti provenienti da PMS, OTA e canali diretti in un unico profilo, alimentando comunicazioni automatizzate via email, SMS e WhatsApp. La piattaforma è pensata per hotel, ostelli e operatori di appartamenti turistici che vogliono ridurre la dipendenza dalle OTA e incrementare le prenotazioni dirette.
Cosa distingue questa azienda?
Architettura CDP-first dove i profili unificati degli ospiti provenienti da oltre 80 integrazioni PMS costituiscono il fondamento della piattaforma. Prezzi modulari per camera senza pacchetti fissi. Infrastruttura nativa GDPR e ospitata in UE, con deduplicazione intelligente tra portafogli multi-proprietà.
Mercati supportati
Operativa in 23 paesi
Mercati supportati
(23)Lingue supportate
Tipi di portfolio
- Aparthotel / Apt ServitoPrimario
Segmenti di mercato
- UrbanoPrimario
- Aziendale e Soggiorno Prolungato
Caratteristiche del prodotto
Principali funzionalità
- Email marketing automation
- Guest CRM
- Guest segmentation
- WhatsApp & SMS integration
- End-to-end guest communication
Integrazioni & Partnership
5 integrazioni e partnerships in 3 categorie
Sistemi di Gestione Immobiliare
3
Gestione Reputazione e Recensioni
1
OTA e Siti di Annunci
1
Piani Tariffari
Informazioni sui prezzi basate su dati pubblicamente disponibili. Contatti il fornitore per preventivi esatti.
CDP (Required)
- Unified guest profiles
- Data cleaning & deduplication
- Guest segmentation
- CLTV calculation
- 80+ PMS integrations
- CDP API access
- Multi-property overview
- GDPR-compliant
Journey
- Visual journey builder
- Pre-arrival, in-stay & post-stay flows
- Reservation-triggered automation
- Multi-channel delivery
- Personalisation tokens
Broadcasts
- Email marketing & newsletters
- SMS & WhatsApp campaigns
- A/B testing
- Low-code email builder
- Content blocks & templates
Inbox
- Unified messaging channels
- OTA messaging integration
- Collaboration tools
- Inbox routing
- Quick replies
- Reservation context
AI Agent (Add-on)
- AI-powered guest responses
- Handles repetitive inquiries
- Escalation to humans
- Multi-language support
Guest App (Add-on)
- Online check-in/check-out
- Digital interactive guide
- Guest feedback
- Upselling & services
Recensioni
7 recensioni da utenti verificati
4.57
7 recensioni
Consiglierebbero
Visualizzazione di 6 su 7 recensioni
front office (from 100-199 room hotel, City Center Hotels)
A simple, super clear, and easy-to-use tool.
I can enter templates that we use on a daily basis, making daily management easier and also helping us to handle responses and communication with our guests more easily and quickly. What do you dislike or think could be improved? Implement better AI tools to help write and respond to messages with guests, as well as improve automated messages, thereby enhancing the guest experience.
Vedi originaleGuest service Pro (from 50-74 room hotel, Boutique Hotels)
Ease of use.
I find the use very easy. Guest sends us a message, we get notified and we reply. It makes communications with the guests fast and I believe they appreciate it as well, assuming we notice the notifications of the messages of course. What do you dislike or think could be improved? Perhaps a way to contact guests who are in house but haven't contacted us yet? Though not sure if that would even be possible.
Vedi originaleProduct manager (from 25-49 room hotel, Airport/Conference Hotels)
Great messaging software and CRM
Great time saver for the team - thanks to automated campaigns and SMS now it's so easy to communicate with our guests! Detailed analytics, friendly support, easy campaign management and live chat widget for the website. What do you dislike or think could be improved? We are waiting for the chat bot based on chat-GPT to enhance our guests experience and help them 24/7 with booking process and while they are staying with us :)
Vedi originaleGM (from 10-24 room hotel, Boutique Hotels)
Multi-channel software
The multi source and multi user possibilities to handle guests messages, custom and automatized messages to be sent to guests. What do you dislike or think could be improved? The online platform could be improved, to make it easier to navigate and, follow up all the messages more efficiently.
Vedi originaleRevenue Manager (from 50-74 room hotel, Boutique Hotels)
Great and very individual campaign management
We do like the many settings when to use the campaign as well as the variety of filters of the guests and their reservations. So we can send very individual campaigns to each segment, arrival time, channel source etc. As well, the interface to our PMS apalo runs very smoothly so that we have all the necessary data in BookBoost. We also have to mention the direct and fast support. We have a good connection to each other and appreciate the cooperation very much. BookBoost is also constantly developing and does not stand still. Please carry on as before! What do you dislike or think could be improved? There is always room for improvement, as all hotels work differently and have different needs. Above all, we would like to see simpler and more meaningful reporting. Direct interfaces to the OTAs would also be very desirable, but we know that the other side very often stands in the way.
Vedi originaleJoris Oudendijk
I'm very happy with using Bookboost. Can definitely recommend. Very friendly sales support team as well!
Vedi originaleAlternative a Bookboost
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- Bookboost è un CRM e una piattaforma di messaggistica per l'ospitalità costruita su una piattaforma di dati clienti (CDP). Unifica i dati degli ospiti provenienti da PMS, OTA e canali diretti in un unico profilo, alimentando comunicazioni automatizzate via email, SMS e WhatsApp. La piattaforma è pensata per hotel, ostelli e operatori di appartamenti turistici che vogliono ridurre la dipendenza dalle OTA e incrementare le prenotazioni dirette.
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