Avaibook

Muy contento, el trato desde el primer día de acogida super cercano. El tiempo que le dedican a las explicaciones y sobre todo un puntazo que te resuelvan las dudas con un video de Loom. Muy top!! **Ratings Breakdown:** Ease of use: 5, Value for money: 5, Customer support: 5, Functionality: 5 **Pros:** Lo tiene todo, un Software muy completo. Sin duda se lo recomiendo a la gente que tenga más de un alojamiento y se quiera despreocupar de multitud de tareas ya sea como cerrar y abrir fechas en diferentes plataformas, realizar parte de viajeros etc.. **Cons:** El única contra que le puedo poner es que cuando un huésped cancela una reservase sigue cobrando el 1%. Un caso que nos paso es que una huésped decidió cancelar su reserva de Booking para volver a reservar modificando un huésped más, esa persona no sabia que podía directamente modificar la reserva sin tener que cancelar y volver a reservar. Esto nos llevo a unos gastos de 37 euros por tan solo una modificación de la reserva. **Reasons for choosing AvaiBook:** Ya había trabajado antes con Avaibook y lo conocia. **Vendor Response:** Hola Jesus, !Gracias por tu reseña! Nos alegra saber que el utilizo de AvaiBook te haya ayudado en la gestion diaria y te haya permitido ahorrar mucho tiempo trabajando de forma segura y sin riesgo de overbooking. En cuanto a la comision, te recomendamos pasar a nuestros nuevos planes Estandar o Pro, sin comision por reserva, que te permiten trabajar con un coste fijo anual o mensual y ofrecen muchas mas herramientas y sincronizaciones XML ilimitadas! Gracias de nuevo por confiar y crecer con nosotros. El equipo de AvaiBook (Replied July 2021) **Metadata:** Verified reviewer | Industry: Leisure, Travel & Tourism | Company size: 2-10 employees | Used daily for less than 2 years

After more than 5 years being customer of Avaibook now they retain the payment of the last booking telling the accreditation of the bank account must be renewed.

Sistema ben fatto, assistenza 5/5. Strong partner

I didn't plan to write this. But after months of trying to resolve this privately, I feel other hosts should know what happened. I purchased a full-year Premium subscription from AvaiBook. Before payment, communication was quick and proactive. After payment, everything changed. Within the first 10 days I discovered serious technical problems affecting my listings and guest communication: – Booking.com bedroom setup keeps resetting – Photos don't sync – Airbnb city tax settings get deleted – VRBO sync doesn't work properly – Booking.com room details don't sync correctly – Automatic emails failed — my last guest (Carolina) never received check-in instructions For a host, these are not small bugs. These are revenue and compliance risks. AvaiBook advertises a 14-day evaluation period. I reported the issues within that timeframe and requested a refund. The refund was refused. Phone calls stopped being answered. Support stopped being solution-oriented. At that point, I felt misled. Because when a product is sold with a "trial" promise, and a customer reports major issues within that period, the expectation is fairness. After exhausting internal escalation, I filed formal complaints in Portugal and at EU level. This case is now officially documented. I'm still open to a fair resolution. But if you are a host considering an annual subscription — test everything carefully before committing.

So far, so good! It's a complex management system with many features that requires some practice. So far, whenever I've needed it, customer support has been very efficient and courteous!

AvaiBook simplifies my day-to-day hosting management. It has a very user-friendly interface. For any questions, there's a chat service that responds quickly with videos and tutorials so you're never stuck managing your bookings. And if you …