Krossbooking

It's convenient and accessible to use and in two years of using it I haven't run into any major problems. However the smartphone app still needs some improvements.

Standout part is how complete and dependable the system feels. The channel manager is stable, the synchronizations are always on time and the PMS is genuinely designed for people who manage operations across multiple properties. The integrations are also very solid and the booking management is clear and organized which helps cut down on mistakes and wasted time. Another strong point is the support team which is well informed, practical and focused on solving real issues. Because the platform includes a lot of features it takes a bit of time at the beginning to use it to its full potential. It's nothing serious but spending some time on the initial setup is important if you want to get the best results from it.

The customer support is excellent and the platform is very user friendly. The setup is fairly complex but the support team is always there to help whenever needed. Once everything is configured, it really organizes the whole process and I honestly couldn't do without it now. The subscription price also feels more than fair.

It covers everything we need in one platform so it's been a really good match for our business. Getting everything set up takes quite a bit of work at the beginning although the team is very helpful throughout the process. A few documents are also generated in Italian which feels odd for our customers.

Front end design was the first thing that convinced me to try this platform. After doing a lot of research on similar tools for online direct booking in hospitality I didn't come across anything else that matched this software when it comes to polished design and the overall UX/UI experience. Unless you're a very experienced user with a lot of patience I wouldn't really suggest putting your time or money into it. Even though the back end includes a huge range of functions, getting everything configured (even for a business with just two properties) can take months and comes with plenty of frustrating moments. Once you log into the interface it feels overwhelming right away. There are so many settings and options that you end up spending countless hours trying to set up every little detail. The product was clearly built from the ground up for hospitality businesses but unless you already know the industry inside out and have substantial experience working with similar systems or platforms like Airbnb or Booking you'll hit several roadblocks very quickly. Honestly even as someone highly experienced in hospitality I still ran into a lot of barriers. Support is average at best. They do have a large documentation library but many of the knowledge base articles I found were either entirely in Italian even after switching the language to English or written in English with key terminology still left in Italian. I raised this issue multiple times but it never seemed to get much attention. It's an Italian company trying to expand across Europe but there's still a lot they need to improve. Support will occasionally respond the same day but more often than not you have to chase them for an answer even when the issue is urgent.

One thing that really makes this software stand out is the very fast and knowledgeable Italian chat support. The reporting features for managing third party accounts along with the tools for vacation rental bureaucracy like ISTAT, guest registration, city tax and electronic invoicing make it feel quite unique compared with other solutions. All the pricing related functions and the channel manager are excellent. The booking engine and all the connected features are also very complete and genuinely help reduce dependence on intermediaries. Setting everything up is fairly complex so it takes time and the documentation is not fully complete. The team at KrossBooking is available to explain what needs to be done.