Virtual Resort Manager

I've been with VRM for years and plan to stay with them for many years to come. As any business person would, I have researched other companies as a whole so to provide the best experience for my employees, owners, and customers, and have yet to find a better value than VRM. Again, the customer care is what I value most with VRM's package, something that larger commercial companies have not been able to effectively provide. Pros: Customer support is phenomenal. Emails are answered promptly and effectively. Cons: Calendar (tape chart) presentation is a bit dated. As a property manager, I like to see reservations at a glance, so being restricted to only seeing a month at a time with only 10 properties (all when scrolling down), is not optimal.

This is a program that details all aspects of rentals from website advertising, accounting, property management, housekeeping, maintenance, etc. Customer service is incredible with a knowledgeable group of persons manning the help desk. When I have an issue I usually receive help within a few hours. When I make suggestions that I feel are necessary for additional modalities, I am heard. They do listen to their clients! Pros: The comprehensive ability to encompass short term, seasonal and long term rentals for my company is unsurpassed. Cons: Modalities for the different types of rentals (short term vs. seasonal) are lacking on the seasonal side.

Absolutely THRILLED! Moved from a competitors software mainly for the accounting and compliance aspects with the NCREC, and they delivered with A+++ service. The VRM management team met with us intensively over the first 6 months. Their team listened closely to our constructive criticism, ideas, and special requests.

Pros: I like that VRM is easy to use. I learned the system at a minimal functional level pretty quickly. Cons: Some functionalities, like having to close out and go back in, not able to use a back button, are frustrating.

Most resort areas encounter frequent labor turnover and no exception here at Lake Gaston but the pros for this software are NC Real Estate Commission approval, program continuity, and clear communication from VRM. The staff welcomes each new trainee freeing up my time to drive my rental and sales companies. Pros: This software has saved us countless audit hours in the back office for our real estate rental company and allowed us to spend time on growth. Cons: As a company owner in my 70's I often struggle with terminology, but my employees who are younger find it user friendly.

Our company has been with VRM since 2002. I shopped around and their product is equal to any out there on the market. They are constantly improving and working to fill a void. Pros: The team's willingness to work with their customer and listen to suggestions. Their follow through is amazing.