GuestTouch
Plateforme de messagerie et de gestion de la réputation qui aide les gestionnaires immobiliers et les hôtels à automatiser leur communication.
À propos de GuestTouch
GuestTouch est une plateforme de messagerie et de gestion de la réputation qui aide les gestionnaires de locations de vacances et les hôtels à automatiser leurs communications via SMS, WhatsApp et les réseaux sociaux.
Ce Qui les Distingue
All-in-one guest messaging, reputation management, surveys, and email marketing platform. Premium features without premium pricing — month-to-month no fixed-term contracts, free staff training, 24/7 customer support, and a 14-day free trial.
Marchés et Couverture
Présent dans 3 pays
Marchés et Couverture
(3)Langues Supportées
Types de Propriété
- AppartementPrincipal
- Chalet
- Cottage
- Hôtel
- B&B / Maison d'Hôtes
- Hôtel Boutique
- Aparthôtel / Apt Meublé
Segments de Marché
- LuxePrincipal
- Économique
- Plage et Côte
- Montagne et Ski
- Urbain
- Rural et Campagne
- Familial
- Entreprise et Long Séjour
Technologie et Intégrations
Fonctionnalités Principales
- Multi-language support
- Email marketing automation
- WhatsApp & SMS integration
- Review automation
- Automated guest messaging
Intégrations
86 intégrations dans 10 catégories
Autres
52Logiciels de Gestion Immobilière
23
OTA et Sites d'Annonces
4
Analyse de Données
1
Communication Client
1
Gestionnaires de Canaux
1
Guides d'Accueil Numériques
1
Logiciel Expérience Client
1
Systèmes de Revenue Management
1
Technologie Maison Intelligente
1
Avis
10 avis d'utilisateurs vérifiés
4.9
10 avis
Recommanderaient
Affichage de 6 sur 10 avis
Gianrene P.
Really good! Very attentive team
What do you like best about GuestTouch?
Guesttouch let’s us directly interact with our guests and also further increase the level at which we can track what our guests are saying about us. No complaints!
What do you dislike about GuestTouch?
Nothing really in particular, we would like some form of native upselling module. But, asking for an added functionality isn’t really disliking the current product
What problems is GuestTouch solving and how is that benefiting you?
Keeping in touch and making sure we have done a good job with our guests
Verified User in Hospitality
Easy to use Guest Messaging and Review Management Platform
What do you like best about GuestTouch?
Unique features not found in higher per month priced competitors.
Simple and flexible pricing model.
Ease of use and not much staff training required.
Created seamless guest communication pre, during and post stay.
Love the guest journey features as well as broadcast feature.
Integration with PMS possible to make tech stack work hand in hand.
Ability to generate higher % of positive guest ratings on Google and TripAdvisor organically through their unique methodology without any unscrupulous tactics.
Guests feel more at ease communicating via text and can allow for problems to be mitigated during a stay as opposed to after they leave the property.
Systems allows for creative use cases and automation saving administrative man hours.
What do you dislike about GuestTouch?
No downsides. Great tool. Only problem could occur if tool is not used appropriately.
What problems is GuestTouch solving and how is that benefiting you?
As a small hotel it allows us to automate tasks on a daily basis related to guest communication. This also leads to greater guest satisfaction.
John K.
Great Product and incredibly supportive development team
What do you like best about GuestTouch?
The GT team is very communicative, repsonsive and supportive
What do you dislike about GuestTouch?
So far have been thrilled with them and their support
What problems is GuestTouch solving and how is that benefiting you?
Consolidating and organizing our reviews across platforms and companies.
Reporting for our owners and company management needs.
Jessica C.
Created the perfect solution for our business
What do you like best about GuestTouch?
The team was fantastic to deal with and only too happy to assist with set-up and troubleshooting.
What do you dislike about GuestTouch?
There is nothing that we dislike. GuestTouch has worked very well for our buiness
What problems is GuestTouch solving and how is that benefiting you?
seamlessly delivering check-in details and important information to our guests
Nivin J.
Best reputation management tool
What do you like best about GuestTouch?
Interface and features
Support
Creative side of the response to the reviews
Adaptivenes
What do you dislike about GuestTouch?
Nothing much have been using for 3years no problem faced.
What problems is GuestTouch solving and how is that benefiting you?
Reputation management
Michelle K.
An Amazing and Convenient Service Tool That I Cannot Live Without!
What do you like best about GuestTouch?
GuestTouch has certainly made my life easy. With so many things on my to-do list, it is nice to have a reliable helping hand that promptly responds to all of my guest reviews. I never have to worry about the verbiage, and if I want to make a little edit to personalize the reply, they make it so easy for me. Definitely a service worth having! I don’t know how I got by all the years without them.
What do you dislike about GuestTouch?
There is nothing that I can say I dislike
What problems is GuestTouch solving and how is that benefiting you?
Time is always a challenge and reviews never stop. It is so important to reply to your clientele and Guest Touch is helping me to that
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FAQ
Questions Fréquentes
- GuestTouch est une plateforme de messagerie et de gestion de la réputation qui aide les gestionnaires de locations de vacances et les hôtels à automatiser leurs communications via SMS, WhatsApp et les réseaux sociaux.
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